A Hubdoc Auto-Fetch alternative for automated bank statement retrieval

If you ran an accounting or bookkeeping practice through Hubdoc, you remember Auto-Fetch. It pulled client bank statements, credit-card statements, bills, and invoices straight from financial institutions. After Xero acquired Hubdoc, those connections retired one by one, and Auto-Fetch shut down entirely in 2022.

One Xero Platinum Partner put the regression in plain terms: “Hubdoc did a beautiful job, and then all of a sudden it had to be manual again.” DocGenie is what we built to keep that workflow running: automated bank statement retrieval, with broader institution coverage, designed for the firms that depend on it.

Why Hubdoc retired Auto-Fetch

Auto-Fetch saved real hours for accountants and bookkeepers. Set it up once, and client statements landed in cloud storage every cycle without anyone logging into a bank. After Xero’s acquisition, Hubdoc’s priorities moved away from that workflow.

The connections gave up first. Banks tightened authentication faster than the underlying connectors could adapt. Around the same time, Hubdoc’s product reoriented around receipt and bill capture inside Xero rather than standalone bank-statement retrieval. By 2022 the feature was retired, with no migration path or replacement product.

Firms went back to logging into client banks one tab at a time, chasing two-factor codes, and waiting on statements that should already be in the close.

What DocGenie does in Auto-Fetch’s place

DocGenie pulls bank statements, credit-card statements, and other source documents from financial institutions on a recurring schedule, then drops them into your cloud storage organized by client. Set up the connection once. The file lands in the right folder before you start reconciling.

1. Broad institution coverage

Thousands of financial institutions are connectable today: banks, credit unions, brokerages, insurers, utilities. Most of the accounts your clients actually have are reachable from one place, and we add new ones each week.

2. Statements pulled on a recurring schedule

Connect a client account once, and statements, credit-card statements, and bills come down automatically each cycle. There are no recurring chase emails, and no clients logging in to grab a PDF you’ll then wait two days to receive.

3. Built around firm workflows

Clients grant viewer-only access. Files are organized by client and statement period. Delivery goes to whatever cloud storage you already use (Drive, OneDrive, Box, Dropbox). Setup doesn’t need an engineer.

4. Connections built for current bank security

Today’s authentication environment is what we engineered against from day one: MFA, app-based 2FA, app passwords. The same connector pressure that broke Hubdoc is the pressure DocGenie was designed to handle.

5. Encryption that ends in your storage

Bank-level encryption protects documents in transit and at rest. Files land in your cloud storage, where your existing access controls govern the rest. See our security posture for the specifics.

Where the time goes back

• Statement collection becomes background work. There are no client portals or logins to manage, and the file is in the right folder before you start the close.
• DocGenie coexists with QBO and Xero bank feeds. Keep the bank feed for the institutions it handles well, and use DocGenie for everything the feed can’t touch (including the actual statement PDFs that audit and reconciliation work require).
• Every retrieved document is timestamped and tied to its source institution, so reconciliation and review have clean provenance.
• The collection process stays the same whether you have 10 clients or 200. Adding a new one doesn’t add a new way to chase documents.

How DocGenie works

1. Connect the client’s institutions

You set up a connection per institution, with viewer-only access from the client. Bank-level encryption protects the credential exchange.

2. Statements arrive on a schedule

DocGenie pulls statements, credit-card statements, bills, invoices, and receipts on the recurring cadence each institution allows.

3. Files land in your cloud storage, organized by client

Documents are saved to the cloud storage you already use (Drive, OneDrive, Box, Dropbox), under a folder structure organized by client and statement period.

4. You spend the recovered hours where they matter

Less time goes to collection. More goes to advisory work and client conversations.

How DocGenie compares to the other Hubdoc alternatives

• Coverage built for practice work, with thousands of institutions across banks, credit unions, brokerages, and utilities, and new ones added each week.
• Built for bookkeepers, not consumers. Every workflow choice (viewer-only access, client-by-client organization, cloud delivery) was made with practice owners in mind.
• Plans matched to practice size, from solo bookkeepers on Free or Core to multi-staff firms on Professional or Enterprise. See pricing.
• Fills the workflow Hubdoc retired, without changing how you and your clients already work day-to-day.

Stop chasing statements

Auto-Fetch is gone, but its workflow doesn’t have to be. Pull a statement once. Have it keep arriving. DocGenie picks it up where Hubdoc dropped it, on connections engineered for today’s bank security.